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The Red Folder helps faculty, staff, students, parents, and others who interact with students to recognize, respond effectively to, and refer distressed students to the supports they need.
Common indicators are listed throughout this site. Students may present with indicators
not listed.
(See more below.)
Each situation is unique. Use the tips and listed pointers to determine the most appropriate
response.
(See more below.)
Review the various options to help you determine what the appropriate next step would
be in helping a distressed and/ore disruptive student.
(See more below.)
Browse a list of the emergency, urgent, and additional resources specific to each
campus on the campus resources.
(See more below.)
Academic • Physical • Psychological • Safety Risk
Use these important tips to determine the most appropriate response for a distressed student.
– Stay Safe
Call police services at (972) 265-5911or 911 if there is an imminent danger to the student, you, or anyone else.
– Stay Calm
Take a few deep breaths to calm yourself. Use a calm voice when talking and asking questions.
– Take Your Time
If this is NOT an imminently dangerous situation, take time to think through what might be the most helpful next step.
– Seek Consultation
You are not alone. Ask those around you for help. Consult with a colleague or call another office.
– Use Active Listening
Make eye contact and give your full attention. Restate what the student says to make sure you understand what is causing the distress and/or what they are asking for help with.
– Ask Direct Questions
Don’t be afraid to directly ask the student if they are having thoughts of harming themselves or others (by asking, you are not instilling the thought).
– Give Concrete Help
Help get them to the next step (e.g., contact the academic advisor with the student to make an appointment; help them to schedule an appointment with the UDCC).
In addition to referring a student to resources, any sexual or gender-based harassment or assault requires mandated reporting. For questions regarding mandated reporting, please contact the Title IX Office at (972) 721-5056, or
Choose from the options below to determine who to contact when you are concerned about a student who is distressed and/or disruptive. Please visit the Campus Resource Page to find all of the resources associated with your campus.
The student’s conduct is clearly dangerous or threatening, including self-harm or harm to others. – Call 911 or UDPD at (972) 721-5056.
I am not concerned for anyone’s immediate safety, but the student is having significant academic and/or personal issues and could use some support. – Refer student to the Campus Resource Page, as appropriate.
The student is with me currently and show signs of distress, but it is not clear how serious it is. I feel uneasy and/or really concerned about the student. – Contact the Dean of Students, (972) 721-5294, or email care@udallas.edu.
The student is with me currently and shows signs of distress, but it is not clear how serious it is. I feel uneasy and/or really concerned about the student – Contact the Dean of Students, (972) 721-5294, or email care@udallas.edu.
The student is not with me currently, but I am concerned about what they said (in an email/call) OR what they did (acted bizarrely, were aggressive/disruptive) OR how they looked (unkept, unwashed, or as if drugged/drunk). – Email care@udallas.edu.
A list of the emergency, urgent, and additional resources specific to each campus can be found by clicking the Campus Resource Page tab at the top of the page and then choosing which campus you are looking for.
